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We found that people were offered choices and were consulted on decisions about their care and treatment. Where people lacked capacity, ‘best interest’ decisions were made following appropriate consultation with relatives and health professionals. A variety of risk assessments were undertaken and detailed care plans made to address people’s needs.
Specialist care designed to meet the challenges faced by people living with dementia. There was a management structure in the home which provided clear lines of responsibility and accountability as well as good corporate support from the provider. The registered manager showed great enthusiasm in wanting to provide the best level of care possible.
Cadogan Court
They inspect care services to ensure they are supporting peoples wellbeing; appropriately setup; properly planning out care; are well led; and effectively staffed, each criteria is given a grade out of 6. Specialising in managing challenging behaviour and Alzheimer’s disease care for residents aged 45+, Barton Place is a nursing home that lives by the motto ‘Live well whatever you need’. It provides palliative, convalescent and respite care on a day-case basis, as well as residential care. A not-for-profit residential home for Mason members and their families, Cadogan Court is purpose-built with views overlooking the cathedral and city of Exeter.
Don’t make an appointment, but visit the home spontaneously, so the staff and managers won’t be able to prepare in advance. If possible, try to speak to some of the residents to discover whether the home might be suitable for your loved one. Always visit a prospective care home in person, so that you can see for yourself how it is run. Ideally, you should get recommendations from people that you know, or spend some time doing online research to find out as much as you can about each establishment.
Willeys Avenue, Exeter, Devon, EX2 8BE
Everyone we spoke to confirmed they felt able to raise concerns and had confidence they were listened and responded to. People staying at the service were not able to comment directly on their care so we spent time in communal areas observing their care. We used a tool called SOFI 2 to help us make a judgement about people’s experiences of using the service. Staff told us they were confident the management arrangements worked well and that the service was well-led and their views were listened to.
Alphington Lodge Residential Home 1 St Michaels Close, Alphington, Exeter, EX2 8XH ★★☆☆ Alphington Lodge Residential Home is a medium size care home in Exeter, with capacity to house 28 residents. The care home caters for elderly The residency has been operating since December 2017. In April 2018, the CQC rewarded the residency with an overall rating of requires improvement. Parkland House Barley Lane, Exeter, EX4 1TA ★★★☆ Parkland House is situated in an elevated position on the western outskirts of Exeter.
Care at Home for the Elderly: A Guide for Caregivers
Visit our Paying for Care page for information on how to pay for care at Greenslades Nursing Home. Meanwhile, for the residents who are more mobile, our team takes them for shopping trips into St Thomas on the outskirts of Exeter.
Before our inspection we reviewed all the information we held about the home. We examined previous inspection reports and notifications received by the Care Quality Commission. Relatives said they were always made welcome and were able to visit at any time.
Greenslades Nursing Home
We frame our offer around ‘home’ because we understand its importance for everyone. With a few exceptions, accommodation in a care home cannot be bought or rented like retirement housing. Think of them more like full-board hotel accommodation with 24 hour care available.
In the recent Care Quality Commission report the home was rated ‘Good’ in all areas – and ‘Outstanding’ in Responsive, which focusses on activities. Parkinson’s disease is a complex condition that needs specialist care, particularly in the later stages. Some care homes are able to support people with Parkinson’s disease, but due to a high staff turnover in many homes, they are unable to offer the continuity of care the patient needs.
We found that all areas of the home we visited were clean and smelt fresh with the exception of one room, which was clean but still had a lingering odour. This room was scheduled to have new floor covering the week after our visit, which has now been fitted. We found evidence that weekly and monthly audits of housekeeping take place with actions identified to address any problem areas. One person said, “Staff are caring and friendly here, they are wonderful, all so sweet and kind”.
People were provided with excellent opportunities for activities, engagement and trips out. These were well thought out in an individual way and included ensuring people felt part of a community in the home and out. People could choose to take part if they wished and when some people preferred to stay in their rooms, staff checked them regularly spending one to one time with them. Additional activity co-ordinator hours had enabled the home to offer a Namaste sensory programme and topical events were inclusive and celebrated people and staff differences such as nationality. There were community links with colleges, foreign students and university reading programmes as well as external visits from musicians, churches and animal centres for example.
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